Threads Customer Support

Refund Policy

30-Day Satisfaction Guarantee

We stand behind everything we do and want you to be completely satisfied with the product and service you receive from FastWill. If you are unsatisfied with your purchase, please contact us within 30 days, and we will review your request.


Please note that if you have utilized services such as Attorney Support, concierge, notary, or deeds, we reserve the right to withhold a portion of the purchase price to cover the costs associated with providing you exceptional service.


Estate Plan Refund Policy

If you need a refund for a Trust or Will, please contact us with the following information:


- Your name

- Email address

- Date of purchase

- Receipt number

- A detailed reason for your refund request


Attorney Support Refund Policy

If you added Attorney Support to your Trust- or Will-Based Estate Plan or Probate and did not create or attend an appointment with your attorney, you can request a full refund within 14 days of purchase. If you have engaged in an attorney consultation, we reserve the right to withhold up to 75% of the purchase price from your refund. Please contact support to submit your request.


For probate cases, if you've already discussed probate with your attorney, we will withhold $250 from your refund.

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